Hollard says its claims management has been accelerated with the transition to cloud-based Guidewire ClaimCenter. The insurer initially implemented ClaimCenter in mid 2022 across its personal lines broker business, replacing multiple legacy platforms. More recently, Hollard COO Paige Vincent says within weeks of rolling out Release 2 to direct partners, there has been a significant … Read more
The Australasian Institute of Chartered Loss Adjusters (AILCA) and the Australian and New Zealand Institute of Insurance and Finance (ANZIIF) are gearing up for the return of the jointly hosted Claims Convention. The event, on September 28, will host keynote speakers and panel discussions with industry figures, with this year’s key theme “Insurance Claims … Read more
NSW state-owned insurer icare says six claims service providers are now supporting workers and employers following changes announced last year to expand choice and improve the performance of the scheme. Allianz, DXC Technology, EML, Gallagher Bassett, GIO and QBE are managing claims for the Nominal Insurer scheme under the new claims model. Group Executive … Read more
The Insurance Council of New Zealand Te Kāhui Inihua o Aotearoa (ICNZ) says claims from this year’s twin disasters of the Auckland floods and Cyclone Gabrielle now total $NZ3.5 billion ($3.22 billion), and insurers have already paid out more than $NZ2 billion ($1.84 billion). There have been 112,812 claims, and insurers have paid out about … Read more