Hollard says its claims management has been accelerated with the transition to cloud-based Guidewire ClaimCenter.
The insurer initially implemented ClaimCenter in mid 2022 across its personal lines broker business, replacing multiple legacy platforms.
More recently, Hollard COO Paige Vincent says within weeks of rolling out Release 2 to direct partners, there has been a significant reduction in the time to lodge a claim.
“We have seen the continued benefits in our broker book, with customer experience improving significantly over the last 12 months since launching our first release,” Ms Vincent said. “Our teams are excited about the ongoing opportunities.”
Guidewire provides a solid foundation and allows the team to devote less time to system maintenance, Hollard Chief Transformation Officer Jamie Smith says, and to “focus on offering our people, brokers, and customers a much better user experience to retain and grow our business”.
Guidewire Cloud Data Access, ProducerEngage, CustomerEngage, and the Australia Goods and Services Tax for Claims capability have also been implemented, providing near real-time access to data.
“We needed to optimise our digital capability, and improve scalability, and efficiency,” Hollard CEO Paul Fahey said. “We looked for an elite partner to work with to build our single claims platform, enabling the experiences we want to deliver to our brokers and customers.”